Last updated: 3/10/2026
All orders are processed within 2–7 business days after payment confirmation.
Orders are not shipped or delivered on weekends or holidays. During periods of high order volume, processing times may be slightly delayed.
If there is a significant delay in processing your order, we will notify you via email.
Delivery times depend on product availability, warehouse location, and shipping carrier.
Estimated delivery times:
• United States: 5–15 business days
• International: 10–25 business days
These delivery times are estimates and not guaranteed.
Delays may occur due to:
• customs inspections
• weather conditions
• high shipping volume
• carrier disruptions
• supplier processing delays
These factors are outside of our control.
Some orders may be shipped from multiple warehouses.
If this occurs:
• items may arrive in separate packages
• delivery times may vary
• you may receive multiple tracking numbers
Once your order ships, you will receive an email containing tracking information.
Tracking updates may take 3–5 business days to appear depending on the carrier.
If your package appears delayed or lost, please contact us within 30 days of shipment.
We will work with the carrier and fulfillment partner to investigate the shipment.
If the carrier confirms the package is lost, we may offer:
• a replacement, or
• store credit
Refunds may not be issued until the shipping investigation is completed.
If tracking information confirms the package was delivered to the shipping address, we are not responsible for stolen or missing packages after delivery.
Customers should:
• check with household members
• check with neighbors
• contact the carrier
• contact local authorities if theft is suspected
We may assist with filing a carrier claim when applicable.
This clause significantly helps defend “item not received” chargebacks.
Return requests must be submitted within 14 days of delivery to qualify for a standard return or refund.
For supplier and fulfillment partner policies, buyers must submit any return or refund related inquiries within 25 days of the delivery date.
Requests submitted after 25 days from the delivery date may not be eligible for any after-sales service. HomeDecorPeace reserves the right to deny support, refunds, or replacements after this period. By placing an order, customers agree to these return and after-sales service timeframes. Some return requests may be subject to supplier approval depending on the fulfillment partner handling the order.
To qualify for a return:
• items must be unused
• items must be in original packaging
• items must be in the same condition received
Returns that do not meet these conditions may be rejected.
Certain items cannot be returned, including:
• personal care items
• intimate or sanitary products
• customized or personalized products
• final sale items
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Original shipping fees are non-refundable.
If your item arrives damaged or incorrect:
Contact support within 48 hours of delivery
Provide photo or video evidence
Include your order number
Failure to provide evidence within this timeframe may result in the claim being denied.
If approved, we will offer a replacement or refund.
Once the returned item is received and inspected:
• you will be notified of the refund status
• approved refunds are issued to the original payment method
Please allow 5–10 business days for the refund to appear depending on your financial institution.
Orders may be canceled within 12 hours of purchase.
After this period, orders may already be in processing and cannot be canceled.
To ensure fair resolution of order issues, customers agree to the following policies.
Customers agree to contact our support team before initiating a chargeback or dispute.
Most issues can be resolved quickly through our support team.
Initiating a chargeback without contacting support may delay resolution and require us to submit order documentation to the payment processor.
Orders shipped with valid tracking numbers that show delivered status from the shipping carrier are considered fulfilled.
Claims for non-delivery after confirmed delivery must be addressed with the carrier.
By placing an order on our website, customers confirm they have read and agreed to:
• our Shipping Policy
• our Returns & Refund Policy
• our Order Cancellation Policy
This agreement forms part of the purchase contract.
These policies help prevent abuse and fraudulent refund requests.
We make every effort to accurately display product images, descriptions, and specifications.
However:
• colors may vary slightly due to screen settings
• packaging may differ from product photos
• minor cosmetic differences may occur due to supplier manufacturing updates
These variations do not qualify as defects.
This clause protects against “item not as described” disputes.
We reserve the right to refuse returns or refunds if:
• the item shows signs of use
• the item is returned damaged by the customer
• return requests show patterns of abuse
This helps protect the store from fraudulent refund attempts.
Customers are responsible for providing a correct shipping address at checkout.
If an order is returned due to an incorrect or incomplete address provided by the customer:
• additional shipping fees may apply
• refunds may exclude shipping costs
Orders cannot be modified once processing begins.
This clause protects you from address-related chargebacks.
Some products are fulfilled by third-party logistics providers and international warehouses.
Processing times, shipping methods, and return procedures may vary depending on supplier policies.
By placing an order, customers acknowledge that fulfillment is handled by partner suppliers.
For shipping or return questions, please contact our support team.
Email: homedecorpeace.co@gmail.com
Support hours: Monday – Friday
To provide our customers with peace of mind, we work with trusted shipping carriers and fulfillment partners to ensure safe and reliable delivery of your orders.
Shipping protection covers certain situations that may occur during the delivery process.
Shipping protection may apply to the following situations:
• Packages confirmed lost in transit by the carrier
• Packages that arrive damaged during shipping
• Items received that are incorrect due to fulfillment error
If one of these situations occurs, our team will work to resolve the issue by offering one of the following solutions:
• Replacement of the item
• Store credit
• Refund when applicable
Shipping protection does not apply in the following cases:
• Incorrect shipping address entered by the customer
• Packages marked delivered by the carrier but reported missing afterward
• Delivery delays caused by customs, weather, or carrier issues
• Orders refused by the customer at delivery
In these cases, customers may need to contact the shipping carrier directly for assistance.
If you experience a shipping issue, please contact our support team within the following timeframes:
• Damaged items: within 48 hours of delivery
• Missing items: within 7 days of delivery
• Lost packages: within 30 days of shipment
Please include:
• your order number
• photos or video evidence when applicable
• a brief description of the issue
When a shipping issue is reported, we may need to:
• contact the shipping carrier
• verify tracking information
• confirm delivery details
Investigations may take 3–7 business days depending on the carrier.
Once the investigation is complete, we will determine the best resolution based on the findings.
Resolutions may include replacement, store credit, or refund depending on the situation and product availability.
All orders placed through our store are processed within 2–7 business days before shipment.
Processing times may vary depending on:
• product availability
• warehouse location
• order volume
• holidays or peak seasons
Orders are not processed on weekends or major holidays.
To provide a wider range of products and competitive pricing, some products are fulfilled through trusted third-party logistics providers and global suppliers.
These partners handle:
• inventory storage
• order packaging
• shipment preparation
Our fulfillment partners operate warehouses in multiple locations, including:
• United States
• Asia
• Europe
Because of this, shipping times may vary depending on where the product is shipped from.
Orders containing multiple items may ship from different warehouses.
When this happens:
• items may arrive in separate packages
• customers may receive multiple tracking numbers
• delivery times may vary between items
Once an order has entered processing, changes may not be possible.
This includes:
• address changes
• product changes
• order cancellations
Customers should contact support as soon as possible if a change is needed.
After placing an order, customers will receive:
Order confirmation email
Shipping confirmation email with tracking number
Tracking updates may take several days to appear depending on the shipping carrier.
Delivery estimates provided on our website are approximate timeframes, not guaranteed delivery dates.
External factors such as weather conditions, customs inspections, and carrier delays may affect delivery time.
